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CakeWright

1185 Bristol Road South, Northfield, Birmingham. B31 2SL

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Frequently Asked Questions

Table of Contents

I. Prices

How much do you charge for specialty, sculpted or novelty cakes?

How much do you charge for wedding cakes?

II. Delivery

Where do you deliver your cakes, cookies or cupcakes?

Do you ship cakes or cupcakes?

III. Flavors & Tasting

Your cakes are beautiful, but do they taste good too?

How much are cake tasting, and what do they entail?

What sort of cake flavors & fillings do you have?

I have my own cake flavor in mind; do you do custom cake flavors?

Do you make gluten free cakes?

Do you make eggless cakes?

Are the numbers on your cake edible?

IV. Ordering Information

How can I order a cake/cupcake?

Can I supply my own cake design ideas?

How far in advance should I place my order?

Do you have a retail store where I can walk in a purchase a cake on the spot?

Can I pick up my order at the store? Where are you located?

Is a deposit required when placing an order?

What methods of payment do you accept?

What is your refund/cancellation policy?

V. Miscellaneous

Do you make display cakes?

Can you make picture cakes/cupcakes or cookies?

Do you offer logo cookies for corporate events?

Do you offer cake decorating classes?


 


 


Prices

How much do you charge for specialty, sculpted or novelty cakes?

Prices vary depending on size and complexity of the design. For specialty or novelty cakes, please contact
us for a price quote.

How much do you charge for wedding cakes?

For wedding cake prices, please see our Wedding Cake Section.


Delivery

Where do you deliver your cakes, cookies or cupcakes?

We do offer a delivery services pending availability and area. We generally deliver to the whole of Birmingham, North Worcester, and Warwickshire areas. Please contact us for delivery charges.


Do you ship/post cakes or cupcakes?

We regret that we cannot ship/post cakes. We can, however ship/post cookies and cupcakes.

Miscellaneous

Do you make display cakes?

We can make display cakes perfect for bridal events, or shop windows. Please contact us to learn more.


Flavors & Tasting

Your cakes are beautiful, but do they taste good too?

At Cake Wright, we make all of our cakes and cookies to order. That means we’re baking them when you order them — We only use fresh ingredients.

This means our cakes not only look beautiful, but they also taste delicious – see what our happy clients are saying!


What cake flavors & fillings do you have?

We have standard cake flavors, standard cake fillings & premium fillings.

I have my own cake flavor in mind; do you do custom cake flavors?

Our cakes are made to order, so if you have a flavor in mind, let us know and we’ll do everything we can to make it for you! Our basic cake flavors are listed in our specialty cake section.

Do you make gluten-free cakes?

Yes, we offer gluten free cakes for any type of event including weddings. but please keep in mind we are not a Gluten free facility. We do our best to accommodate allergies by separating the order from others and sanitizing the equipment and tools used for the order.

Do you make eggless cakes?

We do offer egg-free cakes, but please keep in mind we are not an egg-free facility. We do our best to accommodate allergies by separating the order from others and sanitizing the equipment and tools used for the order.

How much are cake tasting, and what do they entail?

Our tasting are £10 and include a variety of cake & cupcakes to sample. A payment is required to hold your tasting appointment. If the order is placed within one week the tasting fee is deducted from your order. If you should need to reschedule, or cancel, we ask that you contact us no later than 1 week in advance. In the event that an appointment is missed or canceled less than 1 week before the appointment your payment will not be refunded.

During the meeting, we will discuss the design of your cake, so please bring any pictures, invitations, etc, that may help us come up with something perfect for your event.  The tasting lasts  approximately 1 hour and we ask that you arrive on time to ensure that you are allotted your full hour. 

Are the numbers on your cakes edible?

The numbers are made out of gum paste and floral wire. The gum paste portion is edible, but generally very hard since it is dried in advance.

Ordering Information

How can I order a cakes, cupcakes or cookies?

We take orders either by phone, email, or through our online form.

Can I supply my own cake design ideas?

Yes absolutely! It’s important that we work together to incorporate your style and tastes into your order. We work individually with each client to ensure your cake, cupcakes or cookies are tailored for your event. For design inspiration, we encourage you to check out our gallery which allows you to search by event, type, color, theme and shape.

How far in advance should I place my order?

We’d like as much time as possible…however if you have a short notice order, ask us, and we’ll try to get it done for you! If possible, we ask that you give us at least 4 to 6 weeks notice on specialty cake orders., especially during busy periods to avoid disappointment.

Do you have a retail shop where I can walk in an purchase a cake on he spot?

Yes – we currently offer cupcakes, cookies, cake pops and more in our shop, we shall be having on the spot cakes coming soon. Check out the website, Cake Wright Boutique, for hours and menu/pricing information!

Can I pick up my order at the shop? Where are you located?

Yes, shop hours are listed here. We are located in Northfield, Birmingham. Click here for location information and directions.

Is a deposit required when placing an order?

A non-refundable deposit of 50% is due at time of order placement. Balance is due in full prior to delivery/collection. Final payments can only be made in cash or by credit/debit card.

What methods of payment do you accept?

We accept, cash, PayPal or Credit/Debit Cards (Visa and Mastercard).


What is your refund/cancellation policy?

A deposit of 50% is due at time of order placement. Balance is due in full prior to delivery/Collection.

If an order is not picked up on the day of collection or delivery is denied, the client is responsible for the remaining balance. CakeWright will make every attempt to contact the client in the event of a missed pickup date or denied delivery. If a cancellation is made less than four weeks prior, the balance is due in full. No changes can be made to invoices less than four weeks prior to delivery date. Please note  delivery/setup time is final as noted on your invoice. Changes to delivery/setup must be confirmed no later than four weeks prior to event.

In the event of cancellation:

1. All requests for cancellation must be made in writing.

2. If a cancellation is received, the aforementioned deposit will not refunded.

3. If a cancellation is received less four weeks prior to the promised delivery date, the full aforementioned deposit and balance are due in full. 

Can you make picture cakes/cupcakes or cookies?

Cake Wright does have the capability of printing your pictures, corporate logos or images onto cakes, cupcakes and cookies. Displaying your corporate logo on one of our creative cake designs is a great way to brand your company. Corporations have also used picture cakes & cupcakes for new brand launches, retirement dinners, and charity events, and company anniversaries. Please contact us for more information.

Do you offer logo cookies for corporate events?

We make custom cookies, perfect for party favors for weddings, showers, birthday parties and more. Our delicious shortbread cookies can be cut into many different shapes, hand decorated with fondant and royal icing, and wrapped in cellophane and a ribbon. Our cookie favors start at £2.50 each.

Cookie platters are also available for parties. Assorted cookies include chocolate chip, gingerbread, oatmeal raisin, shortbread and more!

I am interested in taking a cake decorating lessons. Are you offering a class?

Yes, we offer private cake, cookie and cupcake decorating lessons for individuals and small groups. See our latest cake decorating schedule here or if you are interested in a private lesson please contact us for your own custom decorating course.